Shipping & Return Policy
Shipping Policy
This G.M. Collin website ships to Canada only, using Purolator. Those services ensure a reliable and efficient shipping service. Please note that orders cannot be delivered to P.O boxes.
If you order from the United States, please use the following site: www.gmcollin.com .
We offer free standard shipping on orders above $100, excluding tax.
At the moment, we are currently unable to process and ship orders to destinations outside Canada or the United States.
G.M. Collin reserves the rights to cancel any orders that are not in line with our Terms and Conditions. If this situation occurs, you will receive a cancellation email and a refund will be sent.
Shipping
Orders are processed and shipped on business days only, Monday through Friday, excluding weekend and select holidays. Process and shipping time may vary between 2-15 business days, depending where your item is shipped to and the delivery option. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary. For additional help, contact our customer service at support@gmcollin.com.
Tracking order
An email from the courier will be sent with a shipping confirmation and tracking information. For more questions, contact our customer service at support@gmcollin.com or Purolator.
Incorrect information
Please be careful and review your order to ensure that your information is correct, especially the shipping and billing address. If the wrong shipping address is provided, please contact us at support@gmcollin.com immediately. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If your order has shipped, the courier may not accept an address change – if parcel is returned and you request to reship the parcel, additional shipping fees may be applied.
Order cancellation
If you decide to cancel or modify your order, please contact us at support@gmcollin.com as soon as you place the order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel or modify your order, you can return your order to us once you’ve received it.
Out of Stock Items
On the rare occasion that you order something that is out of stock, we will contact you and refund you the full price of the item on the card used for the order within 3-5 business days.
Return Policy
At G.M. Collin, your satisfaction is our top priority. If for any reason you are unhappy with your purchase, please contact our customer service at support@gmcollin.com. Our Return Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
Please read the procedure below. Refunds may not be issued if returns are not shipped properly.
Return Conditions
All returns must be pre-approved by G.M. Collin. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To ensure the quality of our products, we cannot accept items that have been opened, unless the product is damaged or defective. If the product is damaged or defective, please refer to the Damaged Items section.
Purchases made online are not eligible for returns or exchanges at a spa/salon.
If you purchased G.M. Collin products at spa/salon or a third party website, please contact that reseller directly to inquire about their return policy. We do not offer returns on products purchased from resellers, including but not limited to authorized online resellers, spa/salons, etc.
Procedure
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To complete your return, you will need to contact support@gmcollin.com. We require:
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A receipt or proof of purchase
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The order number
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The items that are being returned
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Your name & email address
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The reason for your return.
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We will provide a return authorization number (RA) as well as the shipping instructions for your return package.
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The return shipment must include the product and the RA number clearly labeled on the box label. To return your product, pack the item safely and mail your product to:
G.M. Collin Canada
68 Stinson
Saint-Laurent, QC H4N 2E7
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When returning an item to G.M. Collin, kindly provide a tracking number for our reference and to speed up the process.
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Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear and tear, however, if damage occurred to the item(s) in your order, please contact us at support@gmcollin.com within 48 hours of receiving the defective item. Please provide the order number with your email address, phone number and a photo of the damaged product, for an efficient service.
Incorrect Item Received
In the rare scenario that you receive a different product, please contact our customer service team at support@gmcollin.com within 48 hours after reception, with the order number and a photo of the incorrect item, we will help you resolve any issue.
Exchanges
We are sorry, but at the moment, we do not offer exchanges. For more questions, you may contact us at support@gmcollin.com.